Nearly 45% of the organizations which implemented ERP opted for moderate customizations and about 21% chose to heavily customize the software to fit their processes, according to a survey. NetSuite customization services can range from simple tweaks to complex integrations, but each of it plays an important role in making your business more efficient. While NetSuite by itself is quite powerful, modifying it to your business processes is what creates an impact.
Top 5 NetSuite Customization Services
Here are some of the important NetSuite customization services that have the most impact on business operations:
1. Custom Workflow Automation & Scripting (SuiteFlow & SuiteScript)
What this service does is automate the business processes which are complex and which take multiple steps to complete certain tasks. NetSuite has its own native tools such as SuiteFlow and SuiteScript. SuiteFlow is used when you need to automate the visual workflow, whereas SuiteScript is used where the logic is more complex and is based on coding. So, with these tools, custom workflows can handle approvals and order fulfillment and also make sure that the data is synchronized.
How it Transforms Business:
Because most of the important tasks are automated, there is very less chance of an employee making a mistake. Also, since the tasks are completed faster, the operational cycle also speeds up, which means that it will take the company less time to turn its products into cash. The company continues to comply with the business rules and the staff can work on higher-value activities.
- Example
Suite Flow allows businesses to enforce Service-Level Agreements by automating time-based actions that native NetSuite approval routing cannot support. In this use case, Suite Flow enables: - Time-triggered escalation of Purchase Orders/ Sales Order to higher-level approvers if they remain unapproved for more than 48 hours.
- Automated email reminders every 12 hours to prevent long delays in action.
- Visual tagging of records that are not approved, so they can be monitored via custom dashboards.
These capabilities ensure that no approval remains stagnant, improve compliance, reduce manual follow-up, and enhance operational accountability. Suite Flow enables this kind of automation without writing code, giving companies a powerful, configurable tool to align NetSuite with real-world business needs.
2. Custom Record & Field Creation for Unique Data Management
Every business has data points that are unique to them, for example, a customer’s purchase history, how many items they purchased, or what is the average value of their purchase. These are data that cannot be stored in the default ERP fields. So, the NetSuite customization service creates custom records and fields that your business requires.
- How it Benefits Business:
All the major business data is stored in one central place within NetSuite. This means that it becomes really easy to access data about your customers, products, projects, and operations. By creating custom fields that are specific to your business, you can store the data that is important to you, which would not have been possible with generic fields. And with this data, you can report and analyze more accurately.
- Example:
Take for instance, a company that manufactures clothes. If they use NetSuite as it is, they may be able to track only the basic details such as the SKU, cost, and selling price. But, by creating new fields, they can store more details, such as the fabric composition (100% Organic Cotton or Recycled Polyester Blend), specific washing instructions (Machine Wash Cold), or country of origin (US or China).
3. Advanced Reporting & Dashboard Development (SuiteAnalytics)
NetSuite has its own standard reports, but many businesses need the data to be analyzed within minutes after it has arrived. One of the features of the NetSuite customization service is that it creates custom reports for your company, where you can define the rows and columns. It also uses saved searches, that is, you can define the filters to get specific data. The customization service creates personalized dashboards, which means that a sales manager’s dashboard will look very different from a CFO’s dashboard.
- How it Transforms Business:
It helps the leaders, managers, and executives make smarter decisions faster. Because they get clear, up-to-the-minute information that points out how well things are performing. The KPIs can help them quickly see what’s working, what’s slowing things down, and what needs to be improved.
- Example:
Consider a company that is struggling to understand its sales performance. What NetSuite customization services can do is create a dynamic dashboard for them. The dashboard can display metrics, such as the daily sales according to the product’s category. These metrics will be updated within seconds of receiving the data. The dashboard can also use saved searches to show the top-performing products by region. All this is visually presented.
Businesses don’t depend on just one software. They have to connect their system to third-party applications. These could be e-commerce platforms, payment gateways, shipping carriers, CRM systems, or marketing automation tools. So, integrating NetSuite with other applications becomes very important.
4. Integration with External Systems (SuiteTalk & APIs)
- How it Transforms Business:
It makes sure that the data across all the systems make sense, as in, the integration provides a unified view of all your operations. It makes sure the data is not duplicated in different systems and that there are no mistakes made by manual entry in each system.
- Example:
An e-commerce business uses Shopify for its online store and NetSuite for its back-office operations. If these two systems are not integrated, every time a customer places an order on Shopify, an employee would have to manually re-enter all the details into NetSuite. With the integration, whenever a Shopify order is placed, the information is automatically reflected in NetSuite also. It updates the inventory levels, creates sales orders, and even triggers the fulfillment processes immediately.
5. Custom Portals & User Interfaces (SuiteCommerce, Employee/Customer Centers)
Customizing the user experience of different groups of people means that you can improve how they engage with your business and make it more efficient. This is done by building custom portals and interfaces that everyone finds easy to use, whether they are customers, employees, or vendors.
- How it Transforms Business:
More users will be willing to adopt the interface if they are easy to use and show only the data they need to see. The self-service options makes both customers and vendors happier since they can do more things themselves, which means your team gets fewer support calls.
- Example:
A manufacturing company gets continuous calls from their customers about their order updates. So they install a customer service portal where the customer can log in and see their complete order history. They can track the order status, download invoices, and submit support tickets if and when necessary.
Conclusion
Customizing NetSuite specifically to work for your business processes means your operations don’t just perform, but excel. Contact Victrix Systems & Labs to learn how you can make your business more productive.
FAQs
What is the main benefit of custom workflow automation in NetSuite?
The main benefit of a custom workflow automation is that it reduces the number of mistakes that could have been made, therefore making the processes more efficient. Processes that require multiple steps would have taken very long if the employees were to perform them. But, by automating these complex processes, these operations can be sped up.
How do custom records and fields help my business?
By creating custom fields, you can store and manage the data which is unique to your business. For example, details such as the fabric composition for clothing cannot be stored in NetSuite’s standard fields.
What is the purpose of custom portals in NetSuite?
If the custom portals are designed in such a way that the customers, employees, or vendors using it find it easy, then they can improve your business efficiency as the users will no longer need direct support from your team.
