Work Experience: 5+ years

RESPONSIBILITIES:

  • Understand how the product works and how it is used by customers.
  • Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
  • Understand and fulfill enhancement requests received via customer use-cases.
  • Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
  • Follow and contribute to defined CRM processes to manage customer requests efficiently.
  • Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.
  • Define and track bugs for Development, and offer innovative ideas to improve product quality.
  • Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery.
  • Role may involve travel to customer locations.

SKILLS AND QUALIFICATIONS:

  • 5+ year’s previous experience in an Application Development/ Support or sustaining engineering role.
  • Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
  • Exposure to Windows Azure and Cloud Computing will be an added advantage.
  • Deep understanding of customer support processes and tools. Ability to follow defined processes.
  • Outstanding written and verbal communication skills.
  • The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer’s problem.
  • Flexible to work in shifts.
  • Education: Engineering or computer science graduate.

To apply for this job email your details to careers@victrixsystems.com