It’s never been this easy to improve efficiency

The right workflow makes the right work flow

The business world is evolving at an unimaginably rapid rate. In such a scenario, it is more imperative than ever for a business to be constantly thinking of the future while being in touch with the present. Working smart is the way forward.

At Victrix Systems, we understand that efficiency and productivity are the cornerstones to success and with the right workflow, not only are your employees engaged but your customers are delighted too.

Our team of professionals will help you exploit every facet of ServiceNow, the work platform of the future. When you use ServiceNow in your workplace, you will unleash a digital workflow revolution unlike any other. Here are the numerous areas where you can take advantage of our ServiceNow expertise.

What we offer

IT Service Management (ITSM)

Meet your user expectations as well as organisational goals through a single set of IT services implementation policies and practices. Our IT service management experts will work with you, understanding your needs and help you strategize, design, transition, put into practice and offer continued support through the business arrangement.

IT Business Management (ITBM)

Now you can easily streamline your IT services to generate more business value. With the right solution, you can get complete visibility and draw better insights in order to hasten project execution and operations. This single IT business management solution also offers enhanced governance and control.

IT Operations Management (ITOM)

The right IT operations management can raise the level of efficiency and performance within your organisation. All services and processes including administrative support, hardware and software support, and services for clients’ are under the aegis of the IT department, which incorporates policies and procedures to meet SLAs and client needs.

Customer Service Management (CSM)

Raise customer service levels exponentially with the right customer management solution. Offer them reliable service across all channels before, during and after the complete purchase journey. Bring speed and efficiency to the customer service offering, whether it is through chat, email, text, call or in person.

HR Service Delivery (HRSD)

Use innovations in technology to optimise HR operations and increase overall efficiency of your HR services. The right solution, however, is not limited to just efficiency and operations, but also takes into consideration employee expectations, who demand outstanding experiences, including greater transparency, self-service, automated metrics, etc.

Vendor and Contract Management

Establish a seamless process for the procurement team that takes into account the four Rs of procurement risk, revenue, renewals and relationship. A standard and robust process in place simplifies the process and smoothens out typical pain points experienced during the pre-signature and post-signature stages.

Benefits of ServiceNow

Make your business future-ready by deploying smart solutions that help you realize your business goals faster by enhancing operational efficiency and improving your overall productivity.

Working smart is the mantra today, and the team at Victrix is committed to helping you achieve just that. ServiceNow is a suite of business-ready solutions that can improve internal processes for generating better results. We will work together, guiding you as you initiate this digital revolution in your organization.

measure your performance

We will help you track day-to-day progress and use preset metrics to guide your decision making process as you strive to achieve your business goals.

Our expertise and years of experience in performance management and analytics will aid you as you monitor your ServiceNow solution. Use relevant data to study performance and take corrective steps, if required. We also use this process as an opportunity to understand how the solution performs in a real-life scenario.

 

FAQs

Q1. What is ServiceNow?

A: ServiceNow is a popular cloud-based platform that enables organizations to streamline their workflows and automate routine tasks. As organizations increasingly adopt ServiceNow, the demand for ServiceNow consulting services has grown. 

Q2. What is a ServiceNow consulting company?

A: A ServiceNow consulting firm that specializes in providing guidance related to ServiceNow. These companies typically have a team of experts who can help organizations with ServiceNow implementation, customization, integration, and training.

Q3. What are the benefits of working with a ServiceNow consulting company?

A: Working with a ServiceNow consultant can be greatly beneficial. For example, your consultant can help ensure that the ServiceNow implementation is done correctly and efficiently. They can also provide guidance on how to customize ServiceNow to meet specific business needs, as well as integrate ServiceNow with other systems. Additionally, a ServiceNow consultant can provide training and support to help organizations get the most out of their ServiceNow investment.

Q4. How can I find a ServiceNow consulting company?

A: To find a ServiceNow consulting company, you can search online or ask for recommendations from other organizations that use ServiceNow. It is essential to research potential ServiceNow consulting companies carefully and choose a firm with a track record of successful track record and excellent customer service.

Q5. What is ServiceNow implementation in India?

A: ServiceNow implementation in India involves deploying and customizing the ServiceNow platform for Indian organizations. These organizations can benefit from ServiceNow implementation by improving their workflows, automating routine tasks, and increasing productivity with the help of a consulting company specializing in Indian business requirements and regulations.

Q6. What is a ServiceNow partner?

A: A ServiceNow partner is a firm with a partnership agreement with ServiceNow to provide consulting, implementation, customization, integration, and training services related to the platform. These partners are certified by ServiceNow and have access to the software’s training, resources, and support services. Working with a ServiceNow partner can provide organizations with additional confidence that their ServiceNow implementation will be personalized and executed correctly and efficiently.

Measure Your Performance

We will help you track day-to-day progress and use preset metrics to guide your decision making process as you strive to achieve your business goals.

Our expertise and years of experience in performance management and analytics will aid you as you monitor your ServiceNow solution. Use relevant data to study performance and take corrective steps, if required. We also use this process as an opportunity to understand how the solution performs in a real-life scenario.

Get In Touch

Contact us if you’re looking at a digital solution that can make your business future-ready.