It’s never been this easy to improve efficiency

The right workflow makes the right work flow

The business world is evolving at an unimaginably rapid rate. In such a scenario, it is more imperative than ever for a business to be constantly thinking of the future while being in touch with the present. Working smart is the way forward.

At Victrix Systems, we understand that efficiency and productivity are the cornerstones to success and with the right workflow, not only are your employees engaged but your customers are delighted too.

Our team of professionals will help you exploit every facet of ServiceNow, the work platform of the future. When you use ServiceNow in your workplace, you will unleash a digital workflow revolution unlike any other. Here are the numerous areas where you can take advantage of our ServiceNow expertise.

What we offer

IT Service Management (ITSM)

Meet your user expectations as well as organisational goals through a single set of IT services implementation policies and practices. Our IT service management experts will work with you, understanding your needs and help you strategize, design, transition, put into practice and offer continued support through the business arrangement.

IT Business Management (ITBM)

Now you can easily streamline your IT services to generate more business value. With the right solution, you can get complete visibility and draw better insights in order to hasten project execution and operations. This single IT business management solution also offers enhanced governance and control.

IT Operations Management (ITOM)

The right IT operations management can raise the level of efficiency and performance within your organisation. All services and processes including administrative support, hardware and software support, and services for clients’ are under the aegis of the IT department, which incorporates policies and procedures to meet SLAs and client needs.

Customer Service Management (CSM)

Raise customer service levels exponentially with the right customer management solution. Offer them reliable service across all channels before, during and after the complete purchase journey. Bring speed and efficiency to the customer service offering, whether it is through chat, email, text, call or in person.

HR Service Delivery (HRSD)

Use innovations in technology to optimise HR operations and increase overall efficiency of your HR services. The right solution, however, is not limited to just efficiency and operations, but also takes into consideration employee expectations, who demand outstanding experiences, including greater transparency, self-service, automated metrics, etc.

Vendor and Contract Management

Establish a seamless process for the procurement team that takes into account the four Rs of procurement risk, revenue, renewals and relationship. A standard and robust process in place simplifies the process and smoothens out typical pain points experienced during the pre-signature and post-signature stages.

Benefits of ServiceNow

Make your business future-ready by deploying smart solutions that help you realize your business goals faster by enhancing operational efficiency and improving your overall productivity.

Working smart is the mantra today, and the team at Victrix is committed to helping you achieve just that. ServiceNow is a suite of business-ready solutions that can improve internal processes for generating better results. We will work together, guiding you as you initiate this digital revolution in your organization.

measure your performance

We will help you track day-to-day progress and use preset metrics to guide your decision making process as you strive to achieve your business goals.

Our expertise and years of experience in performance management and analytics will aid you as you monitor your ServiceNow solution. Use relevant data to study performance and take corrective steps, if required. We also use this process as an opportunity to understand how the solution performs in a real-life scenario.

Measure Your Performance

We will help you track day-to-day progress and use preset metrics to guide your decision making process as you strive to achieve your business goals.

Our expertise and years of experience in performance management and analytics will aid you as you monitor your ServiceNow solution. Use relevant data to study performance and take corrective steps, if required. We also use this process as an opportunity to understand how the solution performs in a real-life scenario.

Get In Touch

Contact us if you’re looking at a digital solution that can make your business future-ready.